Shipping policy

Shipping Policy

Komokey is operated by Chindi Incorporated Inc., Brampton, Ontario, Canada. We currently ship to addresses within Canada.

Shipping cost

Free standard shipping on every order to all Canadian provinces and territories. No minimum order.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding Canadian holidays). You will receive a confirmation email when your order is placed and another email with your tracking number once it ships.

Delivery time

Estimated delivery is 7-15 business days after shipping for most addresses in Canada. Remote and northern areas may take longer. Delivery times are estimates and are not guaranteed; carrier delays, weather and peak seasons can affect them.

Tracking

Every order ships with tracking. If your tracking has not updated for 7 business days, contact us at waleed@komokey.net and we will look into it right away.

Duties and taxes

Prices are in Canadian dollars. Applicable taxes, if any, are shown at checkout. Some orders ship from our international fulfilment partner. Most arrive with no extra charges; in rare cases Canada Border Services Agency may assess import taxes or a handling fee on delivery. If this happens, contact us before paying and we will help.

Wrong address, lost or damaged parcels

Please double-check your shipping address at checkout; we are not responsible for parcels sent to an incorrect address provided by the customer. If your order arrives damaged or is confirmed lost by the carrier, contact us within 14 days of the expected delivery date and we will send a free replacement or issue a full refund.

Questions

Email waleed@komokey.net. We reply within 1-2 business days.